House Cleaning Jacksonville Florida 

House Cleaning | Maid Services | Carpet Cleaning


Jacksonville FL

Frequently Asked 

Questions (FAQs)
Frequently Asked House Cleaning Service Questions:

How will our house cleaning service relationship work?

·         We know that it is important to earn your trust on each house cleaning service visit, which is why we do not ask you to sign a contract. We operate through open communication and honest evaluation of our service. We encourage feedback that will help us serve you better.

Are you Licensed?

·         Absolutely! 

Must I be at home during the  house cleaning ?

·         This is entirely up to you. Most clients prefer to give us a key; others leave it in a safe place. The only people who have access to your key are the managers. They will personally give the key to the maid that will be cleaning your home that day.

What if I need to reschedule a  house cleaning service?

Book Online (Preferred choice. Confirmation provided.)
Email
Text
Call

·         You have different options. We prefer that you book online and we will be offering a discount (in the near future) to encourage potential clients to use our online booking system. If you are a regular client, you can text us to book your appointments. You can also email us to setup your appointments. Or, simply call our office at least 24 hours prior to the scheduled appointment. A late cancellation fee $45 (for cancellations without a 24-hour notice) will be incurred if the team cannot be reassigned to another client.


At what time will the maids be at my home?

·         Our normal work days are Monday-Sunday 7:00am – 7:00pm. While in most cases it is difficult to give a specific time, we will make every effort to accommodate your needs within the 10 a.m. to 2 p.m. range.

How many maids will be  cleaning  my home?

·         Depending on the task at hand we will send a team of maids or an individual  maid. We will accommodate any special requests you may have as well. Normally, on average, we send two cleaning  consultants per job. 

What if something is damaged during my  house cleaning ?

·         Our  maids  will treat your home as if it was their own. However, should damage or breakage occur during your house cleaning, we will take the steps necessary to have it replaced or repaired.

How do you protect my keys?

·         Your key will be secured in our office in a locked storage, which only our managers have access to. The key is issued to our certified maids on the day of  cleaning, and are returned the end of the day. At which point the manager will return your key to its secured storage.

How do I pay for your  house cleaning service?

·         Payment is due at the time of service. Clients will either leave a check made payable to Jessie’s House Cleaning, cash,  or pay by credit card (4% service charge). An extra fee will be charged for an insufficient funds check.

If using a credit card, and you want to pay yourself directly to PayPal on our website, make sure you contact us so that we can give you the grand total (Tax and 4% processing fee). 

What should I do about my security/alarm system?

·         Some clients will provide Jessie’s  House Cleaning  with the access code for their home; others will establish a guest or temporary code for us. However, in our experience it will be easiest to have your alarm system turned off for the day of your  house cleaning .

Will you offer any refunds if we are unhappy with the  cleaning ?

·         No. However, we will re-clean any area within 24 hours of your scheduled appointment that you were not completely satisfied with. We have a 24-hour guarantee. As long as the requests are reasonable. 

Do I need to provide house cleaning service equipment or supplies?

·         No, Jessie’s House Cleaning will provide all the  cleaning  supplies and state-of-the-art equipment. However, if you would like us to use your  cleaning  supplies and/or equipment we will happily oblige.

We reserve the right to make any necessary adjustments in price concerning supplies and equipment. 

Are my valuables safe?

·         If you have any valuables or irreplaceable items, please store them in a secured area and instruct us not to touch them. A closed door, drawer or note will signify our  maids not to touch or clean the area.

What should I do with my pets during the  house cleaning  service ?

·         We ask that you provide us with adequate information about your pets. Although not a requirement, we prefer your pets to be restricted in areas that need cleaning so that our maids  can be more efficient.

Homes with pets may reflect slight higher prices in the cleaning service. We make the decision as to any price adjustments necessary when dealing with pets.

Will your maids get on step ladders?

·         Normally, Jessie’s House Cleaning  employees will not get on ladders because of safety reasons. However, we have proper vacuum extensions and equipments that will reach high areas such as ceilings and ceiling fans. And, occasionally we may need to use a step ladder. 

What are your rates for your house cleaning services?

·         Rates are based on the condition and size of your home (Go to the "Rates" tab). Please contact our local office for a free consultation and estimate!

Is it possible to hire a Jessie's House Cleaning cleaning consultant directly?  

        When you (verbally, written, text, email, or any other way, etc.) request and agree to hire Jessie's House Cleaning, you are entering into a service agreement with Jessie's House Cleaning. You are agreeing not to hire a past or present Jessie's House Cleaning cleaning consultant introduced to you by Jessie's House Cleaning for any home-related service. 

           If you decide you want to employ a Jessie's House Cleaning cleaning consultant directly, our referral fee is $2,500.

This is not to get confused with our referral service. When you call us directly and want to hire one (or more)  maid(s), we can make arrangements and provide you the service. However, you must pay Jessie's House Cleaning and not have a direct contract (written, verbal, or any other method) with the cleaning consultant. 

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Jessie’s House & Carpet Cleaning 1.877.CLEANING
1700 Mindanao Drive
Jacksonville, FL 32246
Phone: 904-716-0112
JessiesHouseCleaning.com
Jessie’s Google+ Page
Email: Info@JessiesHouseCleaning.com.
Hours:
Mon-Fri 7am - 7pm | Office 8 am – 5 pm
Sat-Sun By Previous Appointment Only 7am - 7pm
Nights & Holidays By Previous Appointment Only 7am - 7pm
Jessie’s House & Carpet Cleaning 1.877.CLEANING offers a variety of services in Jacksonville, Florida, including:
  • House Cleaning Services Department:
    • Deep & Light Cleaning Services
    • Whole House & Partial House Cleaning Services
    • Appliances, Fridge, & Oven Cleaning Services
    • Veranda, Porch, Lanai, Patio, & Garage Cleaning Services
    • One-Time, On-Call, & Recurring Cleaning Services
    • Move-In & Move-Out Cleaning Services
    • Retail, Office, & Commercial Cleaning Services
    • Last-Minute, Same-Day, & Emergency Cleaning Services – Subject To Availability
  • Carpet Cleaning Services Department:
    • Carpet Deep Steam Cleaning Services
    • Pet Odor Removal Services
    • Stain Removal Services
    • Carpet Stretching Services
    • Carpet Repair Services
    • Upholstery Cleaning Services
    • Water Damage Restoration Services
    • Last-Minute, Same-Day, & Emergency Cleaning Services – Subject To Availability
  • Painting Services Department:
    • Interior/Exterior Painting Services
    • Whole or Partial Painting Services
    • Pressure Washing Services
    • Remodeling Services
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